Frequently Asked Questions
Everything you need to know about Cloudy. Have other questions? Join our support server!
Cloudy is a high-quality Discord music bot that supports multiple platforms including YouTube, Spotify, SoundCloud, Apple Music, Deezer, and more. It's designed to deliver the best audio experience with a clean and easy-to-use interface.
Simply click the "Add to Discord" button on our website or visit the Invite page. You'll be redirected to Discord's authorization page where you can select your server and grant the necessary permissions.
Yes! Cloudy Bot is completely free to use with all core music features. Premium plans are available for users who want enhanced features like 24/7 mode, autoplay, audio filters, custom playlists, and more.
Cloudy supports YouTube, Spotify, SoundCloud, Apple Music, Deezer, Tidal, JioSavan, and more. We're always working on adding more platforms!
Premium users enjoy 24/7 mode, autoplay, advanced audio filters, custom playlists, default volume control, custom prefix, release votelocks, bypass cooldown, unlimited YouTube links, and a support server role. Platinum and Sapphire also unlock Custom Bot: Cloudy under your own name and avatar. Check our Premium page for a full plan comparison.
Yes! Platinum and Sapphire members can create a Custom Bot: the same Cloudy music, under your own name, avatar and status. Add your bot's token in the dashboard and we host and maintain it for you.
Try using the /fixvoice command to reset the voice connection. If the issue persists, try adding one of our extra Cloudy bots from the Invite page. For a proper fix, open a support ticket in our Discord support server and our team will help you out.
You can join our Discord support server by clicking the Discord card on the Support page, or by using the /support command in any server where Cloudy is present. Our team and community are always ready to help!
24/7 mode keeps the bot connected to your voice channel even when no one is listening. This is perfect for servers that want continuous background music. This feature is available on all Premium plans.
Free users can save up to 5 playlists. General gets 15, and Pro, Ultimate, Platinum and Sapphire get unlimited playlists.
A Lifetime Premium is a one-time purchase that lasts for as long as the Cloudy service exists. It ends if the service shuts down, is non-transferable, and may be revoked for misuse. No refunds are provided if the service is discontinued, except where required by law.